FAQ

Frequently Asked Questions

What follows below are answers to common questions our clients might typically ask. We try to be honest, open and transparent in our answers, and have included as much detail as possible, but should you have any further questions, please feel free to send us a message on the Contact Us page here.

We are here to help in any way we can.

 

Quick Help

 

What are the basic steps for this website?

The main steps for using this website are as follows: -

  • Use the menu on the left to select an activity
  • Use Portfolios to view website highlights
  • Use Library to browse all available images
  • Browse by clicking on galleries and thumbnails
  • Search using the pull-out tab on the right
  • Use image-buttons to add to lightbox and buy
  • Use My Account to register and sign-in
   

Website Usage

 

What sort of site is ePhotoQuest?

ePhotoQuest is a site that is dedicated to showing, and making available for sale, quality photographic images. The site operates as an independent entity using the PhotoDeck.com website framework that provides the technical means to publish, market, license, sell and distribute our images, video clips and other products in digital or physical format.

What sort of items does this website provide?

This website makes available images, prints, products and packages. Licenses are issued where necessary to define the conditions of sale for each type of item purchased.

What browsers are compatible with this website?

The ePhotoQuest site is compatible with the latest versions of Chrome, Internet Explorer, Safari, Firefox, and Opera on both Macintosh and Windows platforms. Pre-2013 versions of such browsers are likely to work with most functionality intact, but as much of this site runs on the HTML-5 framework, the latest browsers offer the best viewing and operational experience.

Is this website and its content safe to use and view?

At ePhotoQuest, we promote a site that contains no offensive material. There is no pornographic or sexually-explicit content on this site, although some art or fashion oriented images may contain adult themes and/or partial nudity. We endeavor to ensure there is no content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.

Is my privacy protected and how are cookies used?

Your privacy is of the utmost importance to us and we will not divulge any personal information to any third-party. The standard use of 'cookies' are used to non-personal information, plus referral and tracking data. For a full explanation of Privacy and Cookies, please read the information here.

Are there any restrictions on use?

This website is free to browse and view, as long as you abide by the Terms and Conditions as laid out in the relevant section of the site, as found here. You do not need to be registered to view images, but a user account is required in order to take full advantage of the site's facilities.

I am a photographer, so how can I also have my own website?

Of course, we would love for you to purchase images from us, but if you are a photographer with an extensive collection of images, you too can create a site based on the PhotoDeck Platform, a tremendously flexible, capable and stable framework that allows significant design and layout customization. If you would like a 50% discount on your first month with PhotoDeck, plus give us some credit, use the special coupon code [email protected] when signing up, which you can do here.

 

 

LightBoxes

 

What is a lightbox?

Lightboxes can be used by our clients to select individual images from assorted galleries, to share them via email with others, make comments, and save selections of images for later viewing. Any user, logged-in or not, may save images to a lightbox, but when logged in, you can have multiple, named lightboxes that are remembered from session to session. When view a lightbox, licenses for images can be purchased and/or you may also request from us a custom quotation for their use.

How long will my lightbox be saved?

If you are not logged in, your lightbox may be lost once you close your browsing session. If you are logged in, lightboxes are stored indefinitely whilst you remain a registered user of the site.

How do I use the lightbox facilities?

On each image, click on the small check-mark that appears when you hover over it. This will add the image to the 'currently selected' lightbox. To view your lightboxe(s), click on My Lightboxes in the left-hand menu. If you are a registered user, it will show you all the lightboxes you have created, plus ones that are shared to you. The currently selected lightbox is the one that any new images tagged will be added to. You can add a title and description to each lightbox, and may email this lightbox to other people for viewing.

What is the difference between a normal and shared lightbox?

A normal lightbox is one only you have access to when you are logged in. A shared lightbox is one that has been emailed to someone. The recipient of the email is allowed to edit the selection of images in the lightbox, and where the facility is made available, comment on the images. The link to the lightbox that is in the email can be shared to anyone, but if viewed by someone other than the email recipient, it will be read-only (images selected cannot be changed). You can can also make the emailed lightbox read-only for the recipient as well by ticking that option prior to emailing.

 

 

Membership

 

What is a client membership?

By registering as a client, you can log on to ePhotoQuest to access advanced client features, such as multiple lightboxes and easier purchasing. You can either create a new client account by clicking here, or create a new account automatically during your first order. When you first create an account, you will receive an email and must click on the enclosed link to activate the account.

Can I use the site without being a member?

Yes, you can browse images, use a single lightbox for saving images, and initiate a purchase. However, you must register to complete the purchase procedure. Once registered, your details and lightboxes will be remembered the next time you return, you may also view private galleries, accept shared lightboxes, and generally have a smoother experience on the site.

Can I have more than one membership?

We encourage individuals to only have one membership. For companies, it may be useful to have more than one person with a membership. A membership user name is tied to an email address, so each account will need a different address.

Can I share my membership?

While this is out of our direct control, we do not encourage shared membership. By sharing a membership, you must essentially share your log-in credentials, which is not considered a good security practise. It also leaves things open to confusion should many users decide to purchase from a single account. You will be liable for any misconduct that occurs due to sharing your credentials.

 

 

Licensing

 

What is image-licensing?

When an image is purchased for use by a customer or client, that image must be licensed for use. The image itself still belongs to the photographer/organisation, as does the copyright. Licensing allows the use of the image by a client to be clearly defined. The agreement is worded in such a way as to ensure the rights of all parties are legally defined and safeguarded. The terms of the license agreement, which may include limitations on where, when and how the image is used, must be fulfilled in order for the image to be used by the client for the duration of the license agreement.

What are the types of licensing?

Licenses are used according to the agreed use of an image or group of images. Depending on the nature of an image, it may may have all or only some of the licenses applicable to it. Below you will find the types of image license that can be applied.

  • Comping Image - for image(s) used for testing out client layout compositions
  • Personal Use - for image(s) used for personal, non-commercial use
  • Royalty-Free - for image(s) that can be used many times for multiple projects, priced on size 
  • Rights-Managed - for image(s) used for a specific project, priced on location, size, circulation, time
  • Rights-Managed Exclusive - for an image for a project, same as rights-managed, but also exclusive
  • Print - for a single image reproduction that is created in print-form, primarily for display purposes
  • Custom Work - used for image(s) produced by us on a a client-commissioned or speculative basis
Click here for more detailed descriptions. Click here to view actual licenses.

What are the advantages of rights-managed versus royalty-free images?

While royalty-free images have the advantage of usually having a perpetual license, being less costly, and can be used over and over without further payment, rights-managed images have the advantages of: -

  • Higher quality and larger file sizes
  • More unique and less chance of being common, overly-trendy or over-used
  • Less chance of the photo being used by another player
  • Less time while searching by not having to look through many lower-quality images
  • Ability to have exclusive use of the image based on both region and period of time
  • Better cancellation and refund policy

What is the difference between commercial and editorial use?

In general terms, commercial refers to photography that is used to sell or promote a product, service, or idea, where as editorial refers to photography used for educational or journalistic purposes. The use of images is defined by the license that is agreed upon between the photographer and client, and will take into account not just the client's requirements, but also the availability of model and property releases. An image licensed for commercial use can in general also be used for editorial purposes, but an editorial image cannot be used for commercial purposes.

Do images have model and/or property releases?

Images that have in them recognizable faces or identifiable marks, or identifiable buildings and property, will usually have associated signed releases. These releases are held on file by ePhotoQuest and can be made available on request. In cases where a model or property release is not available for an image where a person or property is recognizable, the use of such an image will be restricted to editorial use and cannot be used commercially. Our clients should themselves ensure they have all the required legal documentation and permissions based on the an image's intended use.

What is a watermark?

All images shown on this website have a feint watermark, which is an overlaid graphical image containing the source of the image and a copyright notice, and designed to obscure the main image content as little as possible. This is commonly done on imaging websites to provide some measure of protection to the copyright owner from the misuse or illegal distribution of an image. All purchased images are watermark-free. With a watermark or not, copyright of images always remains with the photographer.

Can I sell an image obtained from this site?

You may not sell any image that is acquired from this site. Any image from this site can be used according to the licensing agreement under which it was purchased, such as used as a design element in a public circulation of a brochure, or on a website homepage to illustrate some form of concept, but the image itself cannot sold or redistributed.

Can I modify an image, and if so, can I claim copy-right?

You may modify an image and use it as part of your project, as outlined in the particular licensing agreement the image was purchased under. You may not, however, claim copyright to that modified image. The copyright will remain with ePhotoQuest and it's photographers for all images, whether modified or not. It is the responsibility of our clients to ensure that they are fully compliant with the applicable laws surrounding copyright.

Can I use a downloaded image for testing composition and layouts on my project?

In most situations, it will be possible to download a comp image that can be used for testing the image composition in your project layout. We encourage this to ensure that the image will be suitable for your use prior to purchase. Where these images are made available on this site, they will have a watermark applied. These comp images cannot be used or distributed in any way beyond the use by a single client under a non-public, non-commercial testing environment.

Can I post images on social networking sites?

We are happy for the smaller comp image(s) to be shared on social networking sites such as Facebook, Instagram, and Twitter, provided that (i) the size of the image(s) is less than or equal to 800 pixels in length and width, (ii) the image(s) are not altered in any way from the original displayed on this site, (iii) the images(s) retain the original ePhotoQuest watermark and copyright notice, and (iv) the copyright credit information for the image(s) is displayed as part of a text comment that is attached to the image(s) on the social media site, with copyright credit information linking to the ePhotoQuest.com website.

What is the difference between an exclusive and non-exclusive license?

An exclusive license is used when a client wishes to have a guarantee the image will not be licensed to another client during a specified number of years. This agreement may apply to a specific geographic region if necessary. A non-exclusive license means that an image may be re-licensed many times, to assorted clients. For obvious reasons, an exclusive license will cost more than a non-exclusive one.

What are limited editions?

This term is normally applied to images that come under an 'artistic' category and is where the photographer will only sell prints from a particular negative or source file a limited number of times. Usually each print produced is individually signed and numbered. The limited availability may make the image more valuable in the long term.

 

 

Purchasing

 

How can I select images from the website for purchasing?

There are a number of ways to select images for purchasing, as follows: -

  • On each image in a gallery or lightbox, you can select an image, and then click one of the license purchase buttons, after which you need to select any licensing or print options as necessary, and then the image will be added to the shopping cart. Repeat this procedure until you have all the images in your cart.
  • For all images within a lightbox, you may ask for a quotation, specifying your terms and needs. Once an agreement on the quotation is reached between yourselves and us, this quotation can be placed in the shopping cart ready for purchase.
  • For custom work, a private image gallery is created. The client who commissioned the work will be able to select from that gallery a number of images, which will then be placed into the shopping cart. 

What is the general purchasing process?

The purchasing flow is as follows: -

  • Once images are selected, have had their prices established (a set-price, a rights-managed calculated price, a print-options calculated price, or a quotation price), those images will be available in the cart ready for check-out.
  • At checkout, you will be asked to enter in any necessary details not yet known, such as contact details, if necessary, shipping details, and then you will enter your credit card details.
  • Optionally, you may save your credit card details on the payment processing servers to enable easier future purposes.
  • If the purchase is approved, you will be sent an email with the instructions for your order. If a download, there will be a download-link to the images. If prints, you will be sent updated details of shipment once the print(s) is ready. If downloading from a private client gallery, you can download those images purchased directly from the gallery. If the purchase is not approved, you will be given the reason why, and your cart will be saved for later.

What payment processor is used for purchasing??

We use a world-wide payment processor, Stripe Incorporated, to handle all of our payment processing. We have decided at this stage to use a single payment-processor as we find it covers both our needs and the needs of our clients. Stripe is very simple for our clients to use, does not involve leaving our site to make the purchase, is reliable and has an excellent reputation worldwide.

How is my data protected?

The details that a client places on the purchase confirmation box, including email, name, credit card number, CCV, expiry date and postal code, is sent directly to the Stripe servers using a secure connection. If the credit card verification is accepted, the charge is made, and the purchase is considered complete. No credit card data is remembered or stored on our site.

Can I save my credit card details for future purposes?

You may optionally select to be remembered on the Stripe site during your first check-out transaction, to make it easier for future purchases, should you desire. If so, you will need to enter your mobile phone number. Then, the next time you are using Stripe payment checkout, instead of re-entering your credit card details, your phone will be sent a six-digit verification code, which you then just need to enter at payment checkout in order to complete the purchase with your securely-stored card information. It is very simple and very secure.

   

Image Quality

 

For a purchased image, in what format is it delivered?

All our images are supplied as high-quality jpegs, with very little, if any, sharpening, and as much color information in the photo as can be provided. Whilst we hope a client will need to do very little to an image before use, we do expect that our clients, according to their own priorities, may need to perform some kind of color, tonal and exposure adjustment, crop and final output sharpening, as necessary.

What color profile is assigned to the images?

All full-size original images are delivered with either the ProPhoto RGB or sRGB color profile applied. Smaller sized images that are selected during the purchasing process have the sRGB color profile applied. If necessary, any change from this gamut will need to be performed using a client's own color conversion software. Note that for performance reasons, such as page-display speed, the sRGB profile is not applied to image thumbnails, so the color will be accurate only on the larger previews, assuming the viewer's browser and screen are properly color-managed.

What if I find that a purchased image is not quite what I was looking for?

Unless there is a flaw or some pronounced difference between what is shown on the website and/or in the purchase agreement, we provide images 'as-is'. What this means is that you may view the image on our website and decide before purchase if the image is suitable. You can of course get in touch to see if we can help with any concern you have, but a return/refund is only possible if the image is actually flawed in some way or we have made an error.

What if a purchased digital image has a flaw?

We expect that both color/tone/exposure adjustments, cropping and final sharpening should be performed by our clients, according to their own needs. However, if there is a definite flaw in the color or quality of the digital file, please get in touch and we can look at tweaking things for you. If we ascertain the flaw is beyond fixing, you may choose another image, or have a full refund.

What if a purchased printed image has a flaw?

The printed output should be exactly as depicted on the website and as described in the purchase agreement. If, for some reason there is a difference in what is described and what is received, then please get in touch with your concerns. We outsource our printing, and it may be if there is a problem, we will need to consult with our printing firm. Note that there may be a difference in your display monitor from a color-managed print. We advise that prior to purchasing you have your monitor correctly color-calibrated, or, prior to ordering an expensive print, first order a small test print to ensure our print lab is producing your desired results.

 

 

Contacting Us

 

If I have a problem, issue or concern, what should I do?

For the fastest response, please send us a message directly from our Contact Us page, here. This message will be received by us immediately and is much more likely to be responded to faster than if you submit a problem through our other social media networks. Please try to describe your problem or issue concisely, with as much detail as possible. We will get back to you as soon as we can, usually within one working day.

After I sent a message to ePhotoQuest, why have I not received a reply yet?

This may happen if we are out on an extended photo-shoot, trekking up some mountain, or perhaps off in some isolated tribal village. We provide updates on our Blog if we are likely to be away for an extended period of time. This is not ideal for some clients, we understand, but it will only occur in rare cases, and we will get back to you at the very earliest opportunity.

Answers to common questions that our clients might ask